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Shipping and returns
Here you can find all the information about shipping and returns.
**Shipping and Delivery Policy **
**1. Shipping Destinations**
We currently ship to India. If your location is not included in this list, please contact our customer
service for assistance.
**2. Processing Time**
a. Orders are typically processed within 3-7 business days after payment is received and confirmed. Please note that processing times may vary during peak seasons or promotional periods.
b. The estimated delivery time is provided during the checkout process and is based on the selected
shipping method and your delivery address.
**3. Shipping Methods**
a. We offer standard and expedited shipping options. The available shipping methods and associated costs will be displayed at the checkout.
b. The estimated delivery time is provided during the checkout process and is based on the selected shipping method and your delivery address.
**4. Shipping Costs**
a. Shipping costs are calculated based on the weight of your order, the shipping method selected, and the destination address.
b. Any customs duties, taxes, or import fees associated with international shipments are the responsibility of the recipient.
**5. Delivery Times**
a. Delivery times are estimates and may vary based on factors beyond our control, such as customs processing times, local postal services, and weather conditions.
b. We are not responsible for delays in delivery caused by unforeseen circumstances or events such as natural disasters, strikes, or other disruptions.
**6. Order Tracking**
a. You can track the status of your order by using the provided tracking number and the carrier's online tracking system.
b. Please allow some time for the tracking information to be updated after your order has been shipped.
**7. Undeliverable Packages**
a. If a package is deemed undeliverable due to an incorrect shipping address provided by the customer or if the package is unclaimed, it may be returned to us.
b. In such cases, the customer will be responsible for any additional shipping costs to re-send the package.
**8. Lost or Stolen Packages**
a. We are not responsible for lost or stolen packages once they have been marked as delivered by the carrier. Please ensure that your shipping address is secure.
b. If you believe your package is lost or stolen, please contact the carrier directly to file a claim.
**9. International Shipping**
a. For international shipments, customs duties, taxes, and import fees may be applicable. These fees are the responsibility of the recipient.
b. Customs policies vary by country, and we recommend checking with your local customs office for information on any additional charges.
**10. Sense of Responsibility**
Order deliveries will be made between 9am – 8pm Monday – Saturday. Goods will need to be signed
for upon delivery. If you cannot be there to sign for your delivery please suggest an alternative i.e. a
family member, colleague, neighbor, etc.
Hlreem- Essence of Canada takes no responsibility for goods signed by an alternative person.
Hlreem- Essence of Canada is not responsible for damage after delivery.
All claims for shortages or damages must be reported to customer service on the day of delivery.
Shipping and handling rates may vary based on product, packaging, size, volume, type and other
considerations. The shipping and handling charges are given at the time of check out and consumers
will know about this before making payments.
**11. Contact Information**
For any questions or concerns regarding shipping and delivery, please contact our customer service
team at care@hlreem.com.
**Last Updated: [14/02/2024]**